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Frequently Asked Questions
Find quick answers to common questions about contacting us
What is the typical response time for inquiries?
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please call our support line.
How can I report a technical issue with the platform?
You can report technical issues through our contact form by selecting 'Technical Support' as the subject, or by emailing support@benefitsusage.com with details of the issue you're experiencing.
Do you offer in-person support at your office?
Yes, we offer in-person support at our San Francisco office by appointment only. Please contact us to schedule a meeting with our support team.
How can I provide feedback about the platform?
We welcome feedback! You can share your thoughts through our contact form by selecting 'Feedback' as the subject, or by emailing feedback@benefitsusage.com.
What information should I include when reporting an issue?
When reporting an issue, please include your account details, a description of the problem, steps to reproduce it, and any error messages you received. Screenshots are also helpful when applicable.